Terms of Service

Last Updated: August 19, 2025

1. Introduction and Acceptance of Terms

Welcome to walllet.com (“walllet”), a smart contract-based non-custodial wallet service provided by PrimeUp LTD (UAE) (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of the walllet's website, mobile applications, and related services (collectively, the “Services”). By creating a walllet account or otherwise accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, Cookie Policy, and Disclaimer Policy, which are incorporated herein by reference. If you do not agree with these Terms, do not use our Services.

No Financial or Investment Advice: walllet is a technology platform, not an investment advisor or broker. We do not provide financial, legal, or tax advice. Any information about digital asset prices or markets is for general information only. All decisions to buy, sell, swap, or transact digital assets are made solely by you at your own discretion. You should consider your financial circumstances and do your own research before engaging in any digital asset activities.

2. Eligibility and Legal Compliance

You must be at least 18 years old (or the age of majority in your jurisdiction) and fully legally competent to enter into these Terms. By using our Services, you represent and warrant that you meet this age requirement. If you are using the Services on behalf of a legal entity, you further represent that you are authorized to accept these Terms on that entity’s behalf and that the entity is duly organized and in good standing under applicable law. We reserve the right to refuse access to the Services to anyone, and to suspend or terminate any account, at our discretion for legal or policy reasons.

International and Sanctions Compliance: You are not permitted to use walllet if (a) you are in, under the control of, or a national/resident of any country embargoed or sanctioned by the United Nations or applicable international trade sanctions (e.g. Cuba, North Korea, Syria, or other sanctioned territories) or (b) if you are on any government list of prohibited or restricted parties. You agree that you will only use our Services in compliance with all laws and regulations applicable to you. It is solely your responsibility to ensure that your use of walllet is legal in your jurisdiction and that you do not engage in any illegal or prohibited activities through walllet.

3. Services Description (Non-Custodial Wallet)

Third-Party Financial Services

Certain regulated or financial services accessible through walllet, including virtual accounts, payment cards, fiat off-ramp services, and tokenized real-world asset services, are provided, issued, executed, operated, or settled by independent third-party providers, issuing banks, card issuers, payment institutions, liquidity providers, token issuers, or other regulated entities, as applicable.

walllet provides a technology interface and integration layer through which users may access those services. Unless expressly stated otherwise, walllet does not itself issue financial accounts or cards, custody fiat funds, execute fiat payments, act as a bank, broker, dealer, exchange, investment adviser, card issuer, payment institution, or securities issuer.

The identity and role of the applicable Third-Party Provider, together with its applicable terms, fees, eligibility requirements, and disclosures, will be made available before the user accesses or confirms the relevant service.

Nothing in these Terms excludes any responsibility of walllet that cannot lawfully be excluded or that arises directly from walllet’s own technology, representations, data processing, fees, fraud, gross negligence, or wilful misconduct.

Non-Custodial Wallet Software: walllet is provided as a non-custodial digital wallet software that enables you to manage cryptographic digital assets (such as cryptocurrencies and tokens) on supported blockchain networks. You are and remain in full control of your digital assets, private keys, and wallet credentials at all times. walllet does not hold, custody, or control any assets or keys on your behalf. All transactions facilitated through walllet are executed on decentralized blockchain networks and not by the Company. We do not execute, verify, or settle your blockchain transactions – we simply provide the interface to access the blockchain. Consequently, you bear all responsibility for your transactions and funds, and you acknowledge that all risk of loss is borne by you alone.

Account Abstraction (ERC-4337) & Passkey Authentication: walllet leverages Ethereum Account Abstraction (ERC-4337) technology and passkey-based authentication to enhance security and user experience. Instead of seed phrases, walllet uses passkeys (e.g. biometric or hardware-backed keys via Apple iCloud Keychain or Google Password Manager or Samsung Pass) to control access to your wallet. This passwordless login means your cryptographic keys and credentials never leave your device and are not known to us. walllet never stores your private keys, passkeys, or recovery phrases on our servers – these remain encrypted on your personal devices or cloud credential manager under your control. The wallet’s smart contract is deployed on the blockchain and controlled by your keys via the ERC-4337 account abstraction system. By using walllet, you understand that it is an emerging smart contract-based wallet model and accept the associated technical complexities.

Service Features: walllet enables you to perform typical wallet functions including: creating a new smart-contract wallet address, viewing balances and transaction history, sending and receiving supported digital assets, and interacting with third-party decentralized applications (“dApps”) or decentralized finance protocols. walllet may also display market data (e.g. token prices from CoinMarketCap) and provide optional features like in-app token swapping or cryptocurrency on-ramp/off-ramp services via integrated third-party providers. Additional features or integrations may be provided over time. All features are provided on an “as available” basis and may change or be discontinued at our discretion. We do not guarantee continuous, error-free access to any particular feature or that all features will be available in all jurisdictions. We may suspend or limit certain Services for legal compliance or technical reasons without notice.

Third-Party Virtual Account and Off-Ramp Services: walllet may provide access to certain fiat-to-digital-asset and digital-asset-to-fiat services through regulated third-party service providers operating in the relevant jurisdictions (“Third-Party Providers”). These services may include the issuance of a virtual account for receiving fiat payments and an off-ramp service for selling digital assets and receiving fiat proceeds.

These services are provided and operated by the applicable Third-Party Provider and not by walllet or PrimeUp LTD. walllet provides the technology interface through which you may access, request, view, or use these services.We do not issue bank accounts, hold fiat funds, execute fiat payments, determine exchange rates, or independently provide the underlying regulated financial service. Identity verification, customer due diligence, sanctions screening, fraud checks, source-of-funds reviews, and transaction monitoring may be conducted by the applicable Third-Party Provider, walllet, or both, depending on the relevant service, contractual arrangement, and applicable legal requirements.

The availability, functionality, eligibility requirements, supported locations, supported currencies and assets, rates, fees, and transaction limits applicable to these services may vary depending on your location and the applicable Third-Party Provider. Relevant information will be displayed in the walllet interface or made available by the Third-Party Provider before you use or confirm the relevant service.

4. User Responsibilities and Security

When using walllet, you assume full responsibility for safeguarding your wallet credentials and for all activities that occur under your wallet. The following are your obligations as a user of our Services:

Maintain Security of Passkeys and Devices: You must secure your device(s) and the passkey or biometric credentials that unlock your wallet. Treat your device passcode, biometric access, and any backup authentication method with the same care as you would a traditional wallet’s private key or recovery phrase. If you lose access to your device and your linked Apple/Google/Samsung account (which stores your passkey), you may permanently lose access to your walllet and the digital assets in it. We have no ability to reset or recover your keys or passkeys. walllet does not know or store your private key, passphrase, or passkey, and we cannot assist in credential recovery. You acknowledge that failing to adequately back up or secure your authentication credentials can result in irreversible loss of access to your assets, for which we are not liable.
Accurate Information: If you provide any information to us (for example, if customer support requests an email for contact or you input optional profile details), you agree to provide truthful, current, and complete information. Currently, walllet does not require any personal information to use the core wallet Services, and you are generally identified only by your blockchain wallet address. However, if in future features (such as optional email newsletters or identity verification for third-party services) you provide personal data, you are responsible for its accuracy and updating it as needed.
Lawful Use Only: You agree to use walllet only for lawful purposes. You will not use the Services in any manner that violates any applicable law or regulation, including (without limitation) anti-money laundering (AML) laws, counter-terrorist financing (CTF) laws, anti-fraud provisions, or economic sanctions programs. walllet does not actively monitor blockchain activity except where required by applicable law.
Prohibited activities include using walllet in connection with any unlawful, fraudulent, or malicious activities such as money laundering, terrorist financing, sanctions evasion, Ponzi or pyramid schemes, scams/phishing, darknet market transactions, or any other criminal or civil violations. We reserve the right to suspend or terminate your access and report to law enforcement if we suspect misuse of our Services for illegal purposes.
No Hacking or Abuse: You will not engage in activities that compromise the security, availability, or integrity of walllet or its underlying infrastructure. This includes, but is not limited to, attempting to hack or exploit the smart contract code, introducing malware or viruses, performing denial of service attacks, or using bots/scrapers to unduly burden our infrastructure. You also agree not to bypass or attempt to circumvent any security measures we have in place to protect the Services. Unauthorized access or interference with the Services is a serious violation and may result in termination and legal action.
Personal Responsibility for Actions: All actions you perform using walllet are at your own risk and under your own control. When you approve blockchain transactions (by cryptographically signing messages or transactions), you are giving an irreversible instruction to the blockchain. Think carefully before approving any transaction or interacting with any smart contract, as malicious dApps or smart contracts could have unintended consequences. You alone are responsible for any transaction you authorize with your wallet, including transactions that turn out to be fraudulent or scams. walllet is simply a tool; it does not judge the legitimacy or safety of any transaction or third-party prompt. If you connect your wallet to external websites or dApps, exercise caution and due diligence. We are not responsible for any losses due to phishing attacks, malware, or your interactions with third-party websites or smart contracts.
Accurate Payment and Bank Information: When using the Virtual Account Service or Off-Ramp Service, you are responsible for reviewing and providing accurate, complete, and current payment, beneficiary, bank-account, identity, and transaction information. You must verify all information before confirming or initiating a transaction. walllet is not responsible for losses, delays, rejected payments, returned payments, or failed transactions resulting from information provided by you.
Review of Rates and Fees: You are responsible for reviewing the exchange rate, conversion amount, applicable fees, destination account, and other transaction details displayed before confirming a transaction. By confirming the transaction, you acknowledge and accept the displayed information.
Third-Party Terms: You are responsible for reviewing and complying with the terms, policies, requirements, and instructions of the applicable Third-Party Provider. You must not use a Third-Party Provider service unless you agree to the provider’s applicable terms.
Taxes and Reporting: You are responsible for determining whether any tax, reporting, declaration, or other legal obligation applies to your receipt, conversion, purchase, sale, or transfer of fiat currency, stablecoins, or other digital assets.

5. Third-Party Services and Content

Decentralized Apps and Integrations: walllet allows you to connect to third-party decentralized applications (“dApps”), decentralized exchanges (“DEXs”), and other services (e.g. DeFi protocols, NFT marketplaces) for your convenience. These services are not operated by walllet or PrimeUp LTD – they are independent platforms. When you access or execute transactions through any third-party dApp or DEX via walllet, those interactions are solely between you and the third-party service provider. We do not endorse or assume responsibility for any third-party content, products, or services that you may access through walllet. Use of any third-party service is at your own election and risk. You should review and agree to the terms and policies of any third-party dApp or service before engaging with it. For example, if walllet integrates a particular on-ramp service or DEX aggregator, any fees, KYC requirements, or terms of use of that service are determined by the third party, and you must comply with those terms independently of walllet.

Swaps and On-Ramps via Third Parties: walllet may offer in-app access to features like token swaps, cryptocurrency purchases with fiat (on-ramp), or other services which are powered by external providers (such as decentralized exchange aggregators or fiat-to-crypto on-ramp partners). These features are provided “as is” for your convenience and remain third-party services outside of our direct control. For example, if you initiate a token swap within walllet, the actual swap might be executed via smart contracts of a DEX or a service like 0x/Uniswap; if you purchase crypto with a credit card, a licensed third-party payment processor (not walllet) will handle the transaction. walllet is not a party to any agreement between you and any third-party providers facilitating swaps or purchases. We disclaim all liability for issues arising from third-party services, including but not limited to transaction failures, rejections, delays, incorrect pricing, fee charges, or any loss or damage incurred from those services. Any dispute that arises between you and a third-party service (for example, a failed token swap or a delay in an on-ramp delivery) must be resolved with that third party directly.

Third-Party Fees and Charges: Some third-party integrations may impose their own fees (for example, swap fees, network fees, payment processing fees, or commissions). These fees are determined by the third parties and are not set or controlled by walllet. walllet does not collect these third-party fees; they are typically either built into the transaction or charged separately by the provider. We will try to disclose any known third-party fees (such as network transaction fees or partner fees) at the time you initiate a service for transparency. However, we cannot guarantee it is always accurate or up-to-date. You should review the fee details provided by the third party before confirming a transaction. We are not responsible for any differences between estimated fees and actual fees charged, nor are we liable for any losses or inconveniences due to fees imposed by third parties.

External Links: Our website or app may include links to third-party websites or resources that are not operated by us. We provide these links for informational purposes or user convenience. However, we do not control, endorse, or assume responsibility for the content, privacy policies, or practices of any third-party websites or resources. If you choose to visit or rely on any third-party content linked from walllet, you do so at your own risk. We encourage you to read the terms and conditions and privacy policy of any third-party site you visit.

No Endorsement: Reference to any third-party product, service, or entity by walllet (for example, displaying a partner dApp or integrating a particular service provider) does not constitute an endorsement, sponsorship, or recommendation by us. Third-party names and trademarks are used solely to describe functionality or compatibility and remain the property of their respective owners.

Virtual Account and Local Account Details Service

The Virtual Account Service are made available through regulated Third-Party Providers that provide the relevant financial, payment, conversion, or digital-asset services in the applicable market.

Your use of a Third-Party Service may create a separate contractual relationship between you and the applicable Third-Party Provider where required by that Provider’s terms or the structure of the relevant service. Before using a service, you may be required to review and accept the Third-Party Provider’s terms of service, privacy policy, disclosures, and other applicable agreements.

The Third-Party Provider’s terms will apply to the services it provides. If there is a conflict between these Terms and the Third-Party Provider’s terms regarding a service operated by that provider, the Third-Party Provider’s terms will control solely with respect to that third-party service.

walllet does not control the Third-Party Provider’s eligibility decisions, compliance procedures, service availability, processing decisions, or performance.

Identity Verification

Access to the Virtual Account Service or Off-Ramp Service may require you to complete identity verification or other compliance checks directly with the applicable Third-Party Provider.

Identity verification, customer due diligence, sanctions screening, fraud checks, source-of-funds reviews, and transaction monitoring may be performed by the applicable Third-Party Provider, walllet, or both, depending on the relevant service, contractual arrangement, and applicable legal requirements.

Where eligibility or compliance checks are performed by a Third-Party Provider, that Provider independently determines whether you satisfy its identity, eligibility, compliance, fraud-prevention, sanctions, and risk requirements. walllet cannot guarantee, control, override, or reverse the Provider’s decision. Where walllet performs any compliance checks, it does so only to the extent required by applicable law, security requirements, or its contractual obligations.

You must provide accurate, complete, and current information to the Third-Party Provider. The Provider may request additional information or documentation and may reject, delay, restrict, or terminate access to its services in accordance with its own terms, policies, legal obligations, or risk controls.

Any identity, financial, or other personal information submitted to the Third-Party Provider will be processed in accordance with that provider’s privacy policy and applicable law. You should review the provider’s terms and privacy policy before submitting your information.

Completion of identity verification does not guarantee that you will be approved for, or continue to have access to, any Third-Party Provider service.

Virtual Account Service

Where available, you may request a virtual account through the walllet interface. TThe virtual account or payment details are issued or made available by the applicable Third-Party Provider and/or its licensed banking or payment partner.

The virtual account is not issued or operated by walllet or PrimeUp LTD. It is not a bank account provided by us, and walllet does not act as a bank, financial institution, payment institution, account issuer, or deposit-taking institution in connection with the Virtual Account Service.

The virtual account is made available solely for receiving eligible fiat payments. Unless expressly stated otherwise in the walllet interface or the Third-Party Provider’s terms, it may not be used for:

maintaining a fiat balance;
making outbound bank transfers;
withdrawing cash;
making card payments;
obtaining credit or an overdraft;
earning interest; or
accessing general banking services.

When an eligible fiat payment is received and successfully processed through the virtual account, the applicable Third-Party Provider will convert the received fiat amount into the applicable supported stablecoin. The resulting stablecoin amount will then be transferred or credited to your walllet wallet.

walllet does not hold or maintain the fiat funds received through the virtual account. No fiat balance is maintained by walllet for you.

The applicable exchange rate and fees will be displayed in the walllet interface before or as part of the relevant transaction flow. By using the Virtual Account Service, you authorize the applicable Third-Party Provider to perform the conversion in accordance with the information presented to you and the provider’s terms.

You are responsible for providing the correct virtual account details to the sender and for reviewing all transaction information made available to you. Payments sent using incorrect, incomplete, unsupported, or outdated account information may be delayed, rejected, returned, or lost.

A payment displayed as pending, initiated, or received does not necessarily mean that it has been finally settled, converted, or credited to your wallet. Processing may be affected by the sender’s bank, intermediary institutions, payment networks, compliance reviews, technical systems, or the applicable Third-Party Provider.

walllet does not guarantee that any fiat payment will be accepted, processed, converted, or credited within a particular period.

Off-Ramp Service

Where available, the Off-Ramp Service enables you to request the sale of eligible digital assets through an applicable Third-Party Provider and to receive the resulting fiat proceeds in a bank account designated by you.

The applicable Third-Party Provider, and not walllet, executes the sale of the digital assets, performs any required conversion, and arranges the payment of the fiat proceeds.

walllet does not:

purchase or sell digital assets from or to you;
act as your broker, dealer, exchange, investment adviser, payment institution, or agent;
determine or guarantee the applicable exchange rate;
hold the fiat proceeds on your behalf; or
execute or settle the fiat payment.

Before confirming an Off-Ramp transaction, the walllet interface will display the applicable transaction information made available by the Third-Party Provider, including the exchange rate and applicable fees. You are responsible for reviewing and accepting this information before confirming the transaction.

Exchange rates and the amount of fiat proceeds may be affected by market conditions, asset prices, liquidity, fees, processing times, and the Third-Party Provider’s execution process. The amount ultimately received may therefore differ from an earlier estimate or indicative amount displayed before final confirmation.

You must provide accurate and complete bank-account information and must be authorized to use the bank account designated to receive the fiat proceeds. walllet is not responsible for any delay, rejection, return, loss, or misdirection of funds resulting from incorrect, incomplete, unsupported, or outdated bank-account information provided by you.

Once an Off-Ramp transaction has been confirmed and submitted to the applicable Third-Party Provider, or once the relevant digital assets have been transferred or committed for processing, the transaction may not be cancellable or reversible.

Submission of an Off-Ramp request does not guarantee that the transaction will be accepted or completed. Transactions may be delayed, rejected, restricted, suspended, or cancelled by the applicable Third-Party Provider, a bank, a payment network, or another involved institution for operational, technical, compliance, fraud-prevention, legal, or risk-management reasons.

walllet does not guarantee any transaction-completion time or the date on which fiat proceeds will become available in your designated bank account.

Rates and Fees

The rates, conversion amounts, service fees, processing fees, Provider fees, and other applicable charges associated with the Virtual Account Service or Off-Ramp Service will be disclosed through the walllet interface before you confirm the relevant transaction.

Rates and fees are determined or supplied by the applicable Third-Party Provider and may vary based on your location, the transaction amount, market conditions, payment method, digital asset, currency, or other relevant factors.

By confirming a transaction, you agree to the rate, fees, and other transaction information displayed to you at that time.

Any information displayed before final confirmation may be indicative only and may change before the transaction is confirmed or executed. walllet does not guarantee that any indicative rate or estimated amount will remain available.

Third-party banks, payment networks, or intermediary institutions may impose additional fees outside walllet’s control. walllet is not responsible for fees imposed independently by those third parties.

Availability and Eligibility

The Virtual Account Service and Off-Ramp Service are available only in countries and regions supported by the applicable Third-Party Provider.

A service may not be available where it is prohibited or restricted by law, where the applicable Third-Party Provider does not operate, or where you do not satisfy the provider’s eligibility or compliance requirements.

Availability may differ between users and locations and may change at any time. walllet or the applicable Third-Party Provider may restrict, suspend, withdraw, or discontinue access to any service where required for legal, regulatory, compliance, security, operational, technical, or commercial reasons.

The display of a service in the walllet interface does not guarantee that you are eligible to use it or that a transaction will be approved or completed.

Third-Party Responsibility

Any dispute relating to identity verification, issuance or operation of a virtual account, receipt or return of a fiat payment, conversion of fiat into a stablecoin, execution of a digital-asset sale, or payment of fiat proceeds is primarily a matter between you and the applicable Third-Party Provider.

walllet may provide reasonable technical assistance regarding the walllet interface but does not control and cannot reverse, override, or guarantee any decision or transaction performed by a Third-Party Provider, bank, payment network, liquidity provider, or other financial institution.

You should use the support and complaint procedures made available by the applicable Third-Party Provider for matters relating to services directly provided by that provider.

6. Intellectual Property

All content and materials available through the walllet Services, including but not limited to software code, smart contract code developed by or for walllet, website text, graphics, logos, trademarks, service marks, and any other intellectual property, are owned by or licensed to PrimeUp LTD and are protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use walllet and its content for its intended purpose of personal self-custody asset management. This license is provided solely for use in compliance with these Terms. You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any portion of our intellectual property without our prior written consent.

You acknowledge that “walllet” and associated logos and designs are our trademarks or servicemarks. You agree not to remove, alter, or obscure any copyright, trademark, or other proprietary rights notices on the Services. If you provide feedback or suggestions about our Services, we may use such feedback without obligation to you. All rights not expressly granted to you in these Terms are reserved by the Company.

7. Risk Disclosures and Disclaimers

Irreversibility of Blockchain Transactions: Transactions executed via walllet (on blockchain networks) are irreversible by nature. Once you authorize a transaction and it is submitted to a blockchain, it cannot be cancelled or undone by walllet or anyone else. You must ensure that all transaction details (recipient address, amount, asset type, network, etc.) are correct before confirming. We are not liable for any losses due to mistakes (e.g., sending to the wrong address or wrong blockchain network) or errors in the transaction process that are not caused by a flaw in our platform. Similarly, if you choose custom transaction parameters (such as setting a low gas fee) that result in delays or failures, or if the blockchain network is congested or experiences a failure, walllet has no control over those external factors.

No Warranty on Services (“As Is”): walllet and all related Services are provided “AS IS” and “AS AVAILABLE”, without any warranty of any kind. To the maximum extent permitted by law, we and our affiliates and service providers disclaim all warranties and representations, whether express, implied or statutory, regarding the Services. This includes any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties that the Services will be uninterrupted, error-free, or secure. We do not guarantee that any data displayed (such as token prices or portfolio values) is accurate, up-to-date, or reliable. All information and Services provided are on a best-effort basis. You acknowledge that use of walllet is at your own risk.

Technology Risks: By using an advanced cryptographic wallet like walllet, you accept the inherent risks of blockchain and emerging technologies. This includes (but is not limited to):
- Smart Contract Risk: walllet operates using smart contracts (including those enabling Account Abstraction). Smart contracts could have vulnerabilities or bugs that may be exploited, potentially resulting in loss of funds. While we strive to use secure, audited code, no smart contract is guaranteed bug-free or immune to hacking. You acknowledge these risks and agree that we are not liable for any losses due to smart contract failures or exploits.
- Blockchain Protocol Risk: The underlying blockchain networks (e.g. Ethereum or others) are maintained by decentralized networks of independent participants. We do not own or control the blockchain protocols you interact with. These networks may undergo sudden changes (such as forks, upgrades, or changes in consensus rules) or experience technical issues. Transactions might be delayed, dropped, or reordered by the network. Blockchain operations can fail or behave unpredictably, and we have no ability to prevent or remedy such issues. You understand that blockchain network rules and technical infrastructure are outside of walllet’s control.
- Cryptographic Risk: The use of cryptographic keys presents certain risks. If you do not secure your private key or passkey, or if you inadvertently expose it (for example, by storing an unencrypted backup in unsafe cloud storage), you could lose control of your assets. Likewise, if the cryptographic algorithms or implementations used were ever compromised, that could also lead to theft or loss. You agree that maintaining the confidentiality and security of your authentication credentials is solely your responsibility, and walllet cannot be held responsible for any breach of security or unauthorized access due to your failure to protect those credentials.
- Emerging Tech & Beta Services: Some walllet features may be new or labeled as beta, especially as account abstraction technology evolves. These may not have the same level of reliability or security as more established features. You use all features at your own discretion and risk. We may also rely on experimental infrastructure (such as ERC-4337 bundlers, paymasters like ZeroDev, etc.) to facilitate transactions. These systems could fail or behave unexpectedly. If a bundler service, paymaster, or sponsor fails (e.g., stops relaying your transactions or funding gas fees), your transactions may not process, and walllet is not liable for such failures. In such cases, you might need to directly pay network fees to complete transactions.

Financial Risks: Digital assets are highly volatile and speculative. The value of cryptocurrencies and tokens can fluctuate dramatically over short periods. By using walllet, you acknowledge that investing or holding digital assets involves significant risk of financial loss, and that you should never trade more than you can afford to lose. walllet does not guarantee any outcome, profit, or return from any transaction or from holding any asset. Past performance of any asset is not indicative of future results. Additionally, certain assets or activities may carry special risks (for example, DeFi lending, liquidity provision, or NFT purchases) including smart contract bugs or liquidity crises. You are solely responsible for understanding the risks associated with the assets you use and the DeFi or dApp services you engage with. We strongly encourage you to educate yourself about digital assets and maintain caution.

Not Responsible for Third-Party Actions: Any content or services provided by third parties (including those integrated in walllet) are outside our control. We do not guarantee or warrant the accuracy, behavior, or security of any third-party content or service. This means, for example, that if you use walllet’s interface to connect to a DeFi protocol or a partner on-ramp, any issue on the side of that third party (such as a security breach, service downtime, hacks, or legal compliance issues) is solely between you and that third party. walllet does not assume liability for losses or damages incurred due to your use of third-party services. Similarly, walllet is not responsible for the content of any communication or transaction between you and any third-party (even if initiated via our interface). You use third-party integrations at your own risk and subject to those third parties’ terms and privacy policies.

Beta Software and Updates: You understand that walllet’s software (including mobile apps and smart contracts) may be updated from time to time. We may add, remove, or modify features to improve the service or comply with legal requirements. We will endeavor to notify users of major changes (for example, posting an update notice or changelog). However, it is your responsibility to ensure you are using the latest version of the app for security. Using outdated versions could pose security risks. walllet is not liable for any loss or issues arising from your use of an outdated app or your failure to update the software. We also reserve the right to discontinue or suspend support for certain platforms or operating systems as needed.

Tokenized Real-World Asset Swaps

walllet may provide an interface through which eligible users can exchange supported digital assets for certain third-party-issued tokenized real-world assets (“RWA Tokens”). RWA Tokens made available through walllet may include tokens linked to or backed by shares, exchange-traded funds, commodities, government securities, cash equivalents, investment funds, or other financial or real-world assets. The assets, networks, trading pairs, and functionality supported at any particular time will be displayed in the app and may be added, removed, restricted, or changed without notice.

Nature of RWA Tokens

RWA Tokens are digital tokens and are not necessarily the same as the Tokenized stocks, exchange-traded funds, commodities, securities, funds, or other assets to which they relate. Unless expressly stated in the applicable issuer documentation, holding an RWA Token may not provide you with direct ownership of the underlying asset or with voting, information, governance, dividend, redemption, or other rights available to a direct owner of that asset. You are responsible for reviewing the applicable token documentation before completing a transaction.

Third-Party Services

RWA swaps are facilitated through independent third-party issuers, decentralized exchanges, smart contracts, liquidity providers, blockchain protocols, and decentralized finance aggregators selected or supported by walllet from time to time (collectively, “RWA Providers”). The RWA Providers used for a transaction may change without notice and may be identified in the app or transaction details.

walllet provides only the technical wallet interface and routing functionality. walllet does not issue RWA Tokens and does not act as a broker, dealer, securities exchange, investment adviser, custodian, counterparty, market maker, liquidity provider, or guarantor in connection with an RWA transaction. walllet does not control the issuance, backing, pricing, liquidity, execution, settlement, transferability, redemption, suspension, or continued availability of any RWA Token or RWA Provider.

Your use of an RWA Token or RWA Provider may also be subject to the provider’s terms, privacy policy, offering documents, eligibility requirements, transfer restrictions, and other disclosures. You are responsible for reviewing and complying with those documents.

Eligibility and Geographic Restrictions:

The RWA swap feature is available only to users who satisfy all eligibility requirements imposed by walllet, the applicable RWA Provider, the token issuer, and applicable law. Availability may depend on your location, residence, nationality, legal status, investor status, wallet address, or other factors.

walllet may use your IP address or an IP-derived location signal to determine whether the feature is available in your location. You must not use a virtual private network, proxy, false information, or any other method to bypass geographic, eligibility, sanctions, or access restrictions. The display of an RWA Token in the app does not represent or guarantee that you are legally eligible to acquire, hold, transfer, sell, or redeem it. We may block, restrict, suspend, or withdraw access to the feature or any RWA Token where required by law, an RWA Provider, an issuer, or our compliance or security policies.

Verification and Redemption

Access to any RWA Token or RWA transaction may be subject to identity verification, customer due diligence, sanctions screening, investor-status verification, source-of-funds reviews, wallet screening, geographic restrictions, transfer restrictions, or other compliance requirements at any time. These requirements may be imposed by walllet, the applicable RWA Provider, the token issuer, a liquidity provider, or applicable law. through the app. However, an RWA Provider or token issuer may require identity verification, customer due diligence, sanctions screening, investor-status verification, source-of-funds information, or other compliance checks in connection with the acquisition, transfer, holding, sale, or redemption of an RWA Token. walllet does not actively monitor blockchain activity except where required by applicable law.

Acquiring an RWA Token through a decentralized exchange or aggregator does not guarantee that you will be eligible to redeem the token directly with its issuer or access any issuer-provided service. walllet does not perform or guarantee token issuance or redemption.

User Responsibility

You are solely responsible for determining whether an RWA Token is suitable and lawful for you, reviewing the applicable issuer and provider documentation, understanding the nature and risks of the token, securing your wallet, and meeting any tax, reporting, legal, or regulatory obligations arising from your transaction or holding. Information displayed by walllet does not constitute financial, investment, legal, or tax advice.

Virtual Account Risk: A virtual account made available through walllet is not a bank account issued by walllet and should not be treated as a general-purpose deposit or payment account. It is operated by a Third-Party Provider and is limited to the functions described in the walllet interface and the provider’s terms.

Fiat Conversion Risk: Fiat payments received through a virtual account are converted into a supported stablecoin by the applicable Third-Party Provider. The amount of stablecoin received may be affected by the applicable exchange rate, fees, market conditions, processing delays, and the provider’s execution process.

Stablecoin Risk: Stablecoins may lose value, deviate from their intended reference value, become illiquid, be suspended, or be affected by the failure of an issuer, custodian, reserve manager, blockchain network, smart contract, or other third party. walllet does not guarantee that any stablecoin will maintain a particular value or remain redeemable.

Bank and Payment-System Risk: Fiat transfers and Off-Ramp payments depend on banks, payment networks, intermediary institutions, and Third-Party Providers outside walllet’s control. Payments may be delayed, rejected, returned, frozen, reversed, or subject to additional reviews or charges.

Third-Party Provider Risk: Third-Party Providers may experience outages, technical failures, liquidity problems, security incidents, regulatory restrictions, service changes, or business interruptions. walllet does not guarantee the continued availability, solvency, performance, security, or regulatory status of any Third-Party Provider.

No Guaranteed Execution or Settlement: walllet does not guarantee that any fiat payment, conversion, digital-asset sale, stablecoin transfer, or bank payout will be accepted, executed, completed, or settled within a particular time or at a particular rate.

8. Limitation of Liability

To the fullest extent permitted by applicable law, PrimeUp LTD and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or use, arising out of or related to your use of (or inability to use) walllet or any third-party services accessed through walllet. This limitation of liability applies regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

In no event will our aggregate liability for any claim arising from or relating to the Services exceed the greater of: (a) the total amount of fees (if any) you paid to us for the Service in the 12 months preceding the event giving rise to the liability, or (b) one hundred US dollars (USD $100). Since walllet currently does not charge any direct fees for use, option (b) will typically apply as a nominal cap. This limitation is cumulative and not per-incident. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by law.

Release: You agree to release and hold harmless walllet (PrimeUp LTD) and its affiliates from any and all claims, liabilities, or damages arising out of any act or omission of any third party that you interact with via our Services. For example, if you dispute a transaction with a third-party on-ramp provider or suffer loss due to a smart contract bug in a dApp, you release us from any claims related to those issues.

9. Indemnification

You agree to defend, indemnify, and hold harmless PrimeUp LTD (and its affiliates, officers, directors, employees, and agents) from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your breach of these Terms or any applicable law/regulation; (b) your use of the Services in violation of any third-party rights (including intellectual property or data privacy rights); or (c) your intentional misconduct or negligence in using the Services. This indemnity includes, without limitation, any claims arising from your unauthorized or illegal use of the Services, or your use of walllet to engage with third-party services or transactions. We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims. You shall not settle any such claim without our prior written consent.

10. Changes to these Terms

We may update or modify these Terms from time to time in our sole discretion. If we make material changes, we will provide notice by updating the “Last Updated” date at the top of this document and, if appropriate, by additional means such as a notice on our website or app. It is your responsibility to review the Terms periodically. Any changes will become effective immediately upon posting unless stated otherwise. By continuing to use the Services after a new version of the Terms has been posted, you agree to the revised Terms. If you do not agree with any modification, you must stop using walllet. No amendment or waiver of these Terms by you is valid unless in writing and signed by an authorized representative of PrimeUp LTD.

11. Termination

You may stop using walllet at any time. Because walllet is non-custodial, you can simply cease using the application; you may also delete the app or your local wallet. (If a formal account deletion mechanism is provided in-app, you can use that, but note that blockchain addresses associated with you will continue to exist on the blockchain.) We do not custody assets, so termination of Services by either party will not affect your ownership of your digital assets; you would need to use an alternative interface or wallet to access them after termination.

We reserve the right to suspend or terminate your access to walllet (in whole or in part) without prior notice if we reasonably suspect that you have violated these Terms, used the Services for unlawful purposes, or engaged in behavior that poses security, compliance, or reputational risks to us. We will not be liable to you for any losses that result from suspension or termination of your access to walllet in accordance with these Terms. In the event of termination, provisions of these Terms which by their nature should survive (such as ownership, disclaimers, limitations of liability, governing law, etc.) shall continue in effect.

Suspension or termination of your access to walllet may prevent you from initiating new Virtual Account or Off-Ramp transactions through the walllet interface. However, any transaction already submitted to a Third-Party Provider may continue to be processed in accordance with that provider’s terms.

Termination of your walllet access does not require a Third-Party Provider to cancel, reverse, or complete any pending transaction. Any rights or obligations relating to a virtual account, pending conversion, pending fiat payment, or pending Off-Ramp transaction will be governed by the applicable Third-Party Provider’s terms.

A Third-Party Provider may separately suspend, restrict, or terminate your access to its services. walllet cannot override or reverse such a decision.

12. Governing Law and Dispute Resolution

Governing Law; Language.

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of the Dubai International Financial Centre (DIFC). The English text of these Terms prevails over any translation.

Informal Resolution.

Before starting arbitration or court proceedings, the parties must first attempt to resolve the dispute in good faith. You must send a written Dispute Notice describing the dispute and the relief sought to the contact details set out in the “Contact Us” section. If the dispute is not resolved within 30 days of receipt, either party may proceed under this Section 12.

Global Arbitration (non-US users).

Except as set out in Sections 12.4 and 12.6, any dispute, controversy or claim arising out of or relating to these Terms (a “Dispute”) shall be finally resolved by binding arbitration administered by the Dubai International Arbitration Centre (DIAC) under the DIAC Rules 2022. The seat (legal place) of arbitration is DIFC, Dubai, UAE; the language is English. The tribunal shall consist of one arbitrator (or three arbitrators if the aggregate value of claims exceeds USD 1,000,000). Hearings may be conducted remotely unless the tribunal directs otherwise. Discovery shall be limited to what the tribunal considers necessary and proportionate. The award is final and may be entered in any court of competent jurisdiction. Each party bears its own legal fees and costs, and the tribunal may allocate arbitration costs in its award.

Consumers in the UK/EEA (mandatory rights preserved).

If you are a consumer habitually resident in the UK or EEA, you may bring proceedings in your local courts and you will benefit from any mandatory consumer protection of your country of residence. Nothing in these Terms deprives you of such rights. If you nevertheless elect to arbitrate, Section 12.3 applies.

Courts; Injunctive and Supportive Relief.

For (a) any court proceedings permitted under Section 12.4, (b) applications for interim, injunctive or equitable relief, or (c) court applications in aid of arbitration (including appointment of arbitrators, protective measures, enforcement or annulment), the DIFC Courts have exclusive jurisdiction, provided that either party may seek urgent injunctive or equitable relief in any court having jurisdiction to protect intellectual property or confidential information.

United States Users — Individual Arbitration and Class-Action Waiver.

If you are domiciled in the United States, any Dispute shall be resolved by individual, binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall be conducted in English with the Federal Arbitration Act (FAA) governing enforceability. The seat shall be the county of your residence in the United States, and hearings may be held by video/teleconference where permitted by the rules. Either party may bring an individual claim in small-claims court with appropriate jurisdiction instead of arbitration. To the fullest extent permitted by law, there is no class, consolidated, collective, or representative action or proceeding in arbitration or court; the arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim. If a court determines that this class-action waiver is unenforceable as to any claim, then as to that claim the arbitration agreement shall be unenforceable and the claim shall proceed in court.

Time Limits.

To the extent permitted by applicable law, any claim must be filed within one (1) year after the claim arose; otherwise, it is permanently barred.

No Jury Trial (US).

To the extent any claim proceeds in court rather than arbitration, you and we waive any right to a jury trial to the fullest extent permitted by law.

Severability.

If any part of this Section 12 is found unenforceable, the remainder shall remain in effect to the fullest extent permitted by law.

13. Miscellaneous

Entire Agreement: These Terms, along with the Privacy Policy, Cookie Policy, and Disclaimer Policy, constitute the entire agreement between you and PrimeUp LTD regarding the use of walllet, and supersede any prior agreements or understandings (whether oral or written) relating to the same subject matter.
Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
Waiver: Our failure to enforce any right or provision of these Terms shall not operate as a waiver of such right or provision in that instance or any other instance. A waiver is only effective if in writing and signed by our authorized representative.
Force Majeure: We shall not be liable for any delays or failure in performance of any part of the Services caused by events outside our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, internet or power outages, blockchain network congestion or failures, or legal/governmental orders or restrictions.
Transfer and Assignment: You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to an affiliate or in connection with a merger, acquisition, or sale of assets, or by operation of law. These Terms will inure to the benefit of and be binding upon the parties’ respective permitted successors and assigns.
No Partnership: Nothing in these Terms shall be construed to create a joint venture, partnership, employment, or agency relationship between you and us. You have no authority to bind us, and you agree not to represent otherwise.
Contact Information: If you have any questions or need to contact us regarding these Terms or the Services, you may reach us at [email protected]. (This email is provided for general inquiries; sensitive privacy requests should follow the process in our Privacy Policy.)

By using walllet, you acknowledge that you have read and agree to these Terms of Service. Please use walllet responsibly and securely, and don’t hesitate to reach out if you have any questions or issues. Enjoy managing your digital assets with walllet!