Question 1

What is walllet.com?

Accepted Answer

walllet.com is a money app for freelancers and remote workers who earn from abroad. You receive USD, EUR or GBP in an account with your own name on it, you spend online with a USD card, and when you need local currency, you withdraw to your local bank at a rate you see first. Passkey sign-in, no surprise math, and a real person on support.

Question 2

What do I need to open an account?

Accepted Answer

A valid government-issued ID and a selfie. Depending on your country, you may also be asked for a national ID number. Verification usually takes about 5 minutes, and you only do it once. You won't be asked to repeat KYC every time you want to move your money.

Question 3

How do I receive money from clients and platforms?

Accepted Answer

You get account details in your own name: an account number and routing number for USD, and an IBAN for EUR. Share them with your client or add them to your platform, and payments arrive through the normal bank rails; ACH or wire for USD, SEPA for EUR, and FPS for GBP. To your client it looks like an ordinary bank transfer; just have them check that the name and currency they enter match your details exactly, because matching names is what keeps payments from getting stuck.

Question 4

What is an IBAN, and do I need one?

Accepted Answer

An IBAN is the account-number format Europeans use for transfers. walllet.com gives you an IBAN for receiving EUR and GBP; for USD you use an account and routing number instead, because that is what American clients and platforms expect. You don't need to request anything extra, the correct details for each currency are already on your account screen.

Question 5

How long does a payment take to arrive?

Accepted Answer

It depends on the rail your client uses. FPS payments (GBP) usually arrive within minutes, SEPA (EUR) typically the same or next business day, ACH (USD) in one to three business days, and international wires in one to five business days. Weekends, sender-bank delays, a first payment from a new sender, or a payment that needs review can add time, and if a payment is late, support can trace it and tell you exactly where it is.

Question 6

What are the fees?

Accepted Answer

You see every fee and the exact exchange rate before you confirm anything, and the amount shown is the amount you get. There is no hidden spread padded into the rate. The app shows exactly what lands in your local currency before you confirm.

Question 7

How fast can I withdraw to local currency?

Accepted Answer

Typically in minutes. You see the exchange rate and the exact local-currency amount before you confirm, and the money goes to your account at a supported local bank. If a withdrawal ever takes longer, you can see its status in the app instead of guessing.

Question 8

Will my account get frozen?

Accepted Answer

No. Your walllet is owner-controlled, so walllet.com does not hold or control the money in it and cannot freeze it. Your balance stays under your control. A bank transfer or partner-provided payment may still need review, but money already in your walllet cannot be frozen by walllet.com.

Question 9

Is walllet.com a bank?

Accepted Answer

No. walllet.com is a financial technology company, not a bank. Your accounts, card and payments are provided through licensed partners.

Question 10

How is my money secured?

Accepted Answer

You sign in with a passkey: your face, fingerprint or device unlock, on your device. There is no password to steal or phish, and no one else can move your money. Access to your account belongs to exactly one person: you.

Question 11

Can I pay for tools like Figma, Google Ads or Netflix with the card?

Accepted Answer

Yes. The USD card is built for international merchants, including the ones that routinely decline local-currency cards, Google Ads, Netflix, Figma and similar tools. A small number of providers, including AWS and Azure, restrict virtual cards by policy, so for a critical payment check the merchant first; a few services may ask for another method.

Question 12

Does it work with Upwork and other platforms?

Accepted Answer

walllet.com gives you US account details in your own name, the format platforms pay out to as a "US bank account." We are verifying payout routes platform by platform, so before you switch your payout details on Upwork, Fiverr, Contra, Toptal or Deel, message support and we'll tell you the current status for your platform.

Question 13

What do I need to verify my bank account?

Accepted Answer

To activate your bank account, you provide your full name, mobile number, National ID number, address, date of birth, and photos of the front and back of a valid ID. You can use a National ID, driver’s licence, or passport. No OTP is sent to your mobile number during this step.

Question 14

What do I need to verify my USD card?

Accepted Answer

To activate your USD card, you may need to complete a separate card verification. Depending on your country, this can include a national ID number. Card verification is separate from bank account verification, so it can be required even if your bank account is already active.

Question 15

Do I need another verification to withdraw to local currency?

Accepted Answer

No separate identity verification is required for local-currency withdrawals. You can use the available withdrawal flow without completing an additional KYC step for that service.

Question 16

Why are the verification requirements different for each service?

Accepted Answer

Because bank accounts, cards, and local-currency withdrawals use different service providers and have different requirements. We only ask for the information needed for the service you are activating.

Freelancers to

Freelancers to

Freelancers to

get paid Globally.

hold in USD.

withdraw locally.

pay for

Claude

.

get paid Globally.

hold in USD.

withdraw locally.

pay for

Claude

.

Trusted by over 100k customers

Trusted by over 100k customers

Trusted by over 100k customers

Your income,End to End.

Your income,End to End.

Your income,End to End.

Get paid inUSD, EUR & GBP

Get paid inUSD, EUR & GBP

Get paid inUSD, EUR & GBP

Hold your incomein USD, or put it to work

Hold your incomein USD, or put it to work

Hold your incomein USD, or put it to work

One card everyday subscriptions

One card everyday subscriptions

One card everyday subscriptions

Convert to local currencywhen you need it

Convert to local currencywhen you need it

Convert to local currencywhen you need it

Business accountsbuilt for how you work

Business accountsbuilt for how you work

Business accountsbuilt for how you work

No Pain, Gain.

No Stuck money.

No Stuck money.

No Hidden fees.

No Hidden fees.

No Dead-end support.

No Dead-end support.

No Borders.

No Borders.

No Borders.

Made for

Freelancers

who earn from everywhere.

Freelancers with direct international clients

Remote workers, without borders

Independent contractors & small studios

Freelancers working through global platforms

Freelancers with direct international clients

Remote workers, without borders

Independent contractors & small studios

Freelancers working through global platforms

Made for

Freelancers

who earn from everywhere.

Freelancers with direct international clients

Remote workers, without borders

Independent contractors & small studios

Freelancers working through global platforms

Freelancers with direct international clients

Remote workers, without borders

Independent contractors & small studios

Freelancers working through global platforms

Made for

Freelancers

who earn from everywhere.

Freelancers with direct international clients

Remote workers, without borders

Independent contractors & small studios

Freelancers working through global platforms

Freelancers with direct international clients

Remote workers, without borders

Independent contractors & small studios

Freelancers working through global platforms

Worth the switch?See for yourself.

Your income,
End to End.

Your income,
End to End.

Your income,
End to End.

Get paid in
USD, EUR & GBP

Get paid in
USD, EUR & GBP

Get paid in
USD, EUR & GBP

Hold your income
in USD, or put it to work

Hold your income
in USD, or put it to work

Hold your income
in USD, or put it to work

Convert to local currency
when you need it

Convert to local currency
when you need it

Convert to local currency
when you need it

Business accounts
built for how you work

Business accounts
built for how you work

Business accounts
built for how you work

Worth the switch?
See for yourself.

Worth the switch?
See for yourself.

Worth the switch?
See for yourself.

USD, EUR or GBP
in your own name

One USD
master card
for everything
online

in
minutes

What you see is
what you keep

walllet.com works
where you are.

walllet.com works
where you are.

walllet.com works
where you are.